Job Board | ACS Group

Technical Service Coordinator
10/5/2021
Administrative
Portland
Oregon
JO-2110-9993

Overview: 

Our client is seeking an enthusiastic and self-directed Service Coordinator to work in their office in the Portland area. The ideal candidate will have experience working with a team of both technical and non-technical staff, dispatching field technicians, monitoring contracts, and providing excellent customer service to both internal and external customers. 

Some incentives: 

  • Employer-Paid Health, Vision, Disability and Life Insurance 
  • 401(K) with 100% Match 
  • Growth Opportunities 

Responsibilities: 

  • Plans and schedules all service and subcontracting activities  
  • Interacts with customers daily  
  • Meets customer's technical response expectations 
  • Responds to customer requests, queries, and complaints promptly and effectively 
  • Prioritize calls to ensure urgent items are identified immediately 
  • Prepares project service plans, manages plans and prepares and implements service procedures 
  • Maintains schedules and coordinates task-scheduling  
  • Inputs service tickets, service contracts and monitoring contracts into the system 
  • Maintains all records of service status, changes, material flow and other control records as well as prepares and processes internal and external reports 
  • Executes quality assurance programs to continuously improve customer satisfaction 
  • Develops and maintains optimal relationships with the client decision-makers 
  • Assists Accounting in monthly billing by delivering all service billing in a timely manner 
  • Estimates and prepares monthly service and project progress billing to capture all project costs 
  • Utilizes financial data and reporting tools to monitor service and job cost status 
  • Provides management with job cost analysis and provide recommendations if needed 
  • Executes and maintains services contracts 
  • Additional responsibilities as allocated 

Requirements: 

  • Associate degree or higher is desirable  
  • 1+ years’ experience in the servicing and installation of Commercial Electronic Security/Access Control Systems or IT systems  
  • Knowledge of MS Word, MS Excel, design software, and project management software is preferred 
  • Experience with dispatching and contract administration highly preferred 
  • Excels at providing excellent customer support and follow-up 
  • Must possess strong organizational and follow up skills 
  • Strong people skills working with employees with varying backgrounds and skill levels 
  • High degree of accuracy and attention to detail 
  • Ability to prioritize and meet deadlines 
  • Capability to work collaboratively in a team environment 
  • Strong ability to communicate clearly 
  • Customer service minded 
  • Work sponsorship not available at this time. No third-party candidates considered for this position. 

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodation to allow an applicant to participate in the hiring process if so requested. 

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com 

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com 

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