Job Board | ACS Group

Customer Service Representative
9/3/2021
Customer Service
Beaverton
Oregon
JO-2109-9924

Overview:
Our client is a local manufacturer of a global product line. The right person will have experience with all aspects of order processing, including verifying order accuracy, entering orders, communicating with customers regarding terms, status, and lead-times. This a long-term, direct hire role with our client located in Beaverton, Oregon.

Here are a few benefits:
  • Generous Bonus Plan + 401K match
  • Generous PTO + 9 paid holidays
  • Medical, Dental, Vision + other benefits
  • Tuition reimbursement
Responsibilities:
  • Receive and enter purchase orders
  • Provide Order Confirmation to customer & salesperson following defined process
  • Communicate delivery status to customers, expediting/escalating deliveries as needed
  • Work with sales team and customers to resolve order-related issues
  • Produce and share appropriate order-related reports
  • Communicate effectively with customers via email and phone
  • Provide feedback to management on workflow improvements
  • Provide support as needed to sales team (e.g., quotation prep, opportunity follow-up)
Requirements:
  • 3+ years order management, customer service and PC experience required
  • 3+ years of PC experience to include:
    • Experience with CRM tools required, experience with Salesforce highly desired
    • Experience with ERP tools required, experience with NetSuite highly desired
    • Excel (assessment will be required)
  • Excels in advanced thinking, troubleshooting and problem-solving skills
  • Outstanding verbal and written skills, and experience working with staff on all levels
  • Strong attention to detail & well-organized
  • Comfortable working across multiple time zones, with non-US colleagues, and multiple cultures
  • Demonstrated experience in resolving customer issues while maintaining a polite, professional, customer-oriented demeanor
Work sponsorship not available at this time. No third-party candidates considered for this position.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.
 

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