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Technical Service Manager

Our client is seeking an enthusiastic and self-directed Service Manager to work in their office in the Portland area. The ideal candidate will have supervisory experience overseeing a team of both technical and non-technical staff, dispatching field technicians, monitoring contracts and providing excellent customer service to both internal and external customers.

Some incentives:
  • Employer-Paid Health, Vision, Disability and Life Insurance
  • 401(K) with 100% Match
  • Growth Opportunities
  • Plans and schedules all service and subcontracting activities
  • Interacts with customers daily
  • Meet customer's technical response expectations
  • Responds to customer requests, queries, and complaints promptly and effectively
  • Prioritize calls to ensure urgent items are identified immediately
  • Prepares project service plans, manages plans and prepares and implements service procedures
  • Maintains schedules and coordinates task-scheduling
  • Inputs service tickets, service contracts and monitoring contracts into the system
  • Maintains all records of service status, changes, material flow and other control records as well as prepares and processes internal and external reports
  • Executes quality assurance programs to continuously improve customer satisfaction
  • Develops and maintains optimal relationships with the client decision-makers
  • Assists management with monthly billing forecasts
  • Prepares monthly service progress billing to capture all project costs
  • Provides management with job cost analysis and provide recommendations if needed
  • Executes and maintains services contracts
  • Additional responsibilities as allocated
  • Associate’s or bachelor’s degree is desirable
  • 3+ years’ experience in the servicing and installation of Commercial Electronic Security/Access Control Systems or IT systems
  • Knowledge of MS Word, MS Excel, design software, and project management software is preferred
  • Experience with dispatching and contract administration highly preferred
  • Excels at providing excellent customer support and follow-up
  • Must possess strong organizational and follow up skills
  • Strong people skills working with employees with varying backgrounds and skill levels
  • High degree of accuracy and attention to detail
  • Ability to prioritize and meet deadlines
  • Capability to work collaboratively in a team environment
  • Strong ability to communicate clearly
  • Customer service minded
Work sponsorship not available at this time. No third-party candidates considered for this position.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law.  The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.


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